Terms & Conditions

Information about Ordering:

Please remember that each imported product we offer is unique, authentic and individually handcrafted, so no two items are exactly the same. The product you recieve may differ slightly in color and/or pattern than that pictured on our site.

Cancellations

Cancellations must be made within 24 hours after the order is placed. Please contact a Customer Service Representative in order to cancel your order. You may cancel your order and obtain a full refund if order has not been shipped and/or is not awaiting shipment.

Please allow 2 to 3 business days for your account to be successfully refunded in full. You will be notified via email with a confirmation once refund has been issued.

Customer is responsible for all return shipping and insurance costs. Package must be in original packaging without any damage in order to receive a refund. Shipping and Handling is non-refundable.

Returns and Warranty

All of our items have a 30 day guarantee. If your item is defective you may contact one of friendly customer service representatives in order to obtain further instructions. A copy of the invoice and a brief statement indicating the defective nature of the merchandise must be included. Upon arrival, we will verify the defect. Please note that if we find the cause to be from wear and tear the customer may be responsible for the return shipping cost.

Damage Policy

All of our items are inspected before shipment to insure that they are completely free of any damage. Therefore any damage to the item has occurred during the shipping process. We are not responsible for damage during shipment. If you receive a damaged itiem, you will be responsible for filing a damage claim with the shipper.

Returned Products

Returned items must be 100% complete, contain ALL original boxes and packing materials, contain all manuals, accessories and documentation provided by the manufacturer. Customer is responsible for shipping charges on returned items. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

All returns and exchanges must be shipped within 3 business days once a we have been notified of any problems. Items will only be accepted if they are returned with all of the original packaging materials and documentation.

Any products that are returned to us and found not to be defective are subject to a 30% restocking fee.